Contact us

Address: 68, Suites 1 & 2, The Strands, Sliema SLM1022, Malta

Phone: +356 79520408

Email: info@primo.mt

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Delivery Information

Here’s everything you need to know about Primo’s Food Delivery Service

Users will be required to provide a street address, location, and contact number when placing an order through Primo. Keep in mind that our Couriers want to bring you your food on time, so be sure to double-check that the information you input is correct!

Delivery Options

Users can opt for Standard Delivery, which is to have the order delivered ‘ASAP’ (as soon as possible), or can ‘Pre-Order’ it for a time that suits them best:

Users must be present at the location specified in the order at the time of delivery.

Primo or its Partners may cancel the order where the User does not:

  • arrive at the confirmed delivery location within five (10) minutes of the arrival of the order
  • respond after two (2) attempts at contact by the Courier within ten (10) minutes

The User will be charged the full amount of the order in the above situations.

Users must be present at the location specified in the order at least ten (10) minutes before the Pre-Order time stated when placing the order to ensure they are present at the time of delivery.
Our Primo food delivery offers you the opportunity to have cooked meals, groceries, wine, fresh fish and other necessities brought right to your front door. We do this in various ways and with different vehicles, depending on the size of the order, the availability of our Couriers, and so on. Your order could be delivered to you by our Riders/ Drivers via:
  • Motorcycle/ Scooter
  • Bicycle
  • Car
Primo is responsible for handling the logistics of it all, so you can just sit back and relax. Once you place the order, the rest is up to us!
We aim to make every attempt to meet the expected time of delivery stated on your order. However, there may also be situations that are out of our control, such as delays from the restaurants, road closures, traffic jams, weather, etc. The times displayed on the Primo app are only estimates, and we cannot guarantee that deliveries will be made to those exact timings.